Posts Tagged ‘excellence’

Customer Service | An Apology

Thursday, August 26th, 2010

Company Values | Service, Integrity & Excellence

Our company values are by nature idealistic, intended to help us lift our game and aspire to excellence. However, I just noticed that they also underline our ability to deal with situations when we fail to exceed expectations .

# Integrity: We keep our promises, treat people fairly and value open and honest communication.

Honestly, major fail on our part

Kia Ora

Hey I understand you’re working with Jolyon in Timaru on the time bank and that you guys had a go at using our system the other day while it was way out of whack, which is really unfortunate. I promise it’s not normally so error ridden.

Last Thursday, we finally put the paid work marketplace live. This requires shifting a whole lot of new code from our staging to live website. As you experienced, like Jamie & I did here too, there were some major errors.

While http://worknow.co.nz registered all the changes http://www.worknow.co.nz was still hosting the old website. This lead to a whole raft of problems & a pretty major Fail on our part ~ all due  to a very small error on our Domain Name Server(DNS).

Sorry that you guys had such a bad initial experience. I beg your understanding that as volunteers, building this site part-time we had only just begun to pick  up on the faults ourselves, when Jolyon got in touch.

We have fixed the DNS issue and all should be back to operating as normal. We are also working to build you your own separate marketplace and if we haven’t completely lost your interest, please take a second look, have a play and yeah make your call now that what we offer, is working.

You guys are welcome to call or email me anytime with  questions, feedback or criticism. Appreciate your understanding.

Kind Reagrds
Renee Lee
Co Founder

Digg This
Reddit This
Stumble Now!
Buzz This
Vote on DZone
Share on Facebook
Bookmark this on Delicious
Kick It on DotNetKicks.com
Shout it
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter
Google Buzz (aka. Google Reader)

WHY Worknow?

Monday, January 18th, 2010

To build a world class business that helps people and effects change.

“People don’t buy what you do, they buy why you do it. And what you do serves as the proof of what you believe,”

HOW Worknow

On the basis of our shared values; recognising each others talents and working together in a spirit of trust and collaboration.

  1. EXCELLENCE : We aim to be number one in our field and constantly strive to improve.
  2. SERVICE : Helping people is our passion, exceeding expectations our reward.
  3. INTEGRITY : We keep our promises, treat people fairly and value open and honest communication.
  4. COLLABORATION : talented people, working together for the benefit of each other
  5. BALANCE : work / life – future / present
  6. GRATITUDE : We are thankful for our blessings and embrace both rewarding and challenging circumstances with open hearts.

WHAT Worknow

Work Now is a community marketplace to help people find volunteer and paid work opportunities. Join our talent community and create your talent profile to connect with people and work opportunities.

Digg This
Reddit This
Stumble Now!
Buzz This
Vote on DZone
Share on Facebook
Bookmark this on Delicious
Kick It on DotNetKicks.com
Shout it
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter
Google Buzz (aka. Google Reader)

Defining Our Company Values

Tuesday, November 10th, 2009

Our Values; what is important to us in life and in business

A wise person once told me about the importance of establishing shared values. His advice, when given, was in regards to a personal relationship but being the most inspiring entrepreneurial leader I’ve had the privilege of working with (so far, I expect there will be many more) I naturally applied his advice to working relationships too.

Discovering Shared Values

On the basis of said advice perhaps the most important thing we did in establishing Worknow was to take the time to discuss our values.

Way back right at the beginning, seven months ago, when Jamie and I first began to look at working together we sat down and discussed the values that are important to us. The values that defined who we are, what we do and why we make certain decisions.

This not only helped us recognise that we were highly compatible as business partners it also established our shared set of beliefs with which to guide our venture moving forward. Initially, we listed and expanded upon:

  1. Leadership
  2. Helping People
  3. Community
  4. Business Excellence
  5. Communication
  6. Integrity
  7. Gratitude
  8. Lifestyle

Of One Accord; Refining Our Values

In discussing with Josh whether he would work with us our values were again one of the first things we discussed.And being the gifted young man that he is, Josh helped us to refine our company values even further and so eight became six;

  • Leadership, Business Excellence and Innovation combined under our value of Excellence
  • Helping People and Community both focused on the value of Service to Others
  • Communication and Integrity spoke of one accord
  • Plus we added Collaboration because it is fundamental to everything we strive to achieve

Our founding company values

It is on the basis of these shared values – recognising each others talents and working together in a spirit of trust and collaboration – that we move our company forward.

  1. EXCELLENCE: We aim to be number one in our field and constantly strive to improve.
  2. SERVICE: Helping people is our passion, exceeding expectations our reward.
  3. INTEGRITY: We keep our promises, treat people fairly and value open and honest communication.
  4. COLLABORATION: talented people, working together for the benefit of each other
  5. BALANCE: work / life – future / present
  6. GRATITUDE: We are thankful for our blessings and embrace both rewarding and challenging circumstances with open hearts.

Our team is our greatest strength

I am so thankful to have Jamie and Josh to work with and I have immense faith in our ability to honour the values we have set or ourselves. With our Beta so close, I thought it timely to reflect on why we are doing this. The hard work is about to begin. I can’t wait! xo

Digg This
Reddit This
Stumble Now!
Buzz This
Vote on DZone
Share on Facebook
Bookmark this on Delicious
Kick It on DotNetKicks.com
Shout it
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter
Google Buzz (aka. Google Reader)