Customer Service | An Apology
Thursday, August 26th, 2010Company Values | Service, Integrity & Excellence
Our company values are by nature idealistic, intended to help us lift our game and aspire to excellence. However, I just noticed that they also underline our ability to deal with situations when we fail to exceed expectations .
# Integrity: We keep our promises, treat people fairly and value open and honest communication.
Honestly, major fail on our part
Kia Ora
Hey I understand you’re working with Jolyon in Timaru on the time bank and that you guys had a go at using our system the other day while it was way out of whack, which is really unfortunate. I promise it’s not normally so error ridden.
Last Thursday, we finally put the paid work marketplace live. This requires shifting a whole lot of new code from our staging to live website. As you experienced, like Jamie & I did here too, there were some major errors.
While http://worknow.co.nz registered all the changes http://www.worknow.co.nz was still hosting the old website. This lead to a whole raft of problems & a pretty major Fail on our part ~ all due to a very small error on our Domain Name Server(DNS).
Sorry that you guys had such a bad initial experience. I beg your understanding that as volunteers, building this site part-time we had only just begun to pick up on the faults ourselves, when Jolyon got in touch.
We have fixed the DNS issue and all should be back to operating as normal. We are also working to build you your own separate marketplace and if we haven’t completely lost your interest, please take a second look, have a play and yeah make your call now that what we offer, is working.
You guys are welcome to call or email me anytime with questions, feedback or criticism. Appreciate your understanding.
Kind Reagrds
Renee Lee
Co Founder














