Posts Tagged ‘Values’

Customer Service | An Apology

Thursday, August 26th, 2010

Company Values | Service, Integrity & Excellence

Our company values are by nature idealistic, intended to help us lift our game and aspire to excellence. However, I just noticed that they also underline our ability to deal with situations when we fail to exceed expectations .

# Integrity: We keep our promises, treat people fairly and value open and honest communication.

Honestly, major fail on our part

Kia Ora

Hey I understand you’re working with Jolyon in Timaru on the time bank and that you guys had a go at using our system the other day while it was way out of whack, which is really unfortunate. I promise it’s not normally so error ridden.

Last Thursday, we finally put the paid work marketplace live. This requires shifting a whole lot of new code from our staging to live website. As you experienced, like Jamie & I did here too, there were some major errors.

While http://worknow.co.nz registered all the changes http://www.worknow.co.nz was still hosting the old website. This lead to a whole raft of problems & a pretty major Fail on our part ~ all due  to a very small error on our Domain Name Server(DNS).

Sorry that you guys had such a bad initial experience. I beg your understanding that as volunteers, building this site part-time we had only just begun to pick  up on the faults ourselves, when Jolyon got in touch.

We have fixed the DNS issue and all should be back to operating as normal. We are also working to build you your own separate marketplace and if we haven’t completely lost your interest, please take a second look, have a play and yeah make your call now that what we offer, is working.

You guys are welcome to call or email me anytime with  questions, feedback or criticism. Appreciate your understanding.

Kind Reagrds
Renee Lee
Co Founder

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Sharing Our Talents Passion & Values

Wednesday, May 26th, 2010

The Why: Time to Reflect

I found Sir Ken Robinson’s Ted talk immensely inspiring and encouraging but it leads me to wonder why did it take me so long (15yrs) to choose my passion and talent over my need for achievement?

…we make very poor use of our talents…I meet all kinds of people who don’t think they are really good at anything…who don’t enjoy what they do they, they simply go through their lives getting on with it, they get no great pleasure from what they do, they endure it rather than enjoy it… but I also meet people who LOVE what they do…it isn’t what they do, it is who they are…their most authentic self… Sir Ken Robinson”

My talents and aspirations didn’t align because I was self centered and vain. Now, I was blessed to be raised in a family that nurtured my talents, surrounded by people that assured me that I could do anything I wanted.  The education system, with which I am now thoroughly disenchanted was  – up until  I was about 15 years old  – an environment in which I thrived upon learning and the ongoing recognition of academic, sporting and cultural achievement.

Yet for a long time now I have not lived up to the potential, that others saw in me. Despite the fact that I studied, worked and strived to become a better person, I was so self centered and focused on my own goals and achievements that I could not see opportunities to do what I most aspired to – help people and effect change – passing me by.

Over the last year, working as an aspiring social entrepreneur, I’ve recognised that I had things round the wrong way.  Even as lately as January 2009, I thought that if I could make myself “a better person” then I could help others. Yet it now seems so apparent that only by  helping others first will I ever be the person I aspire to.

The How: Helping Others Employ Their Talents

Using social networking to create a community in which people can feel OK about promoting and sharing their talents

“…natural talents: human resources are like natural resources, they are often buried deep. You have to go looking for them, they’re not just lying around on the surface you have to create the circumstances where they show themselves…” Sir Ken Robinson

This is not going to be an easy cause to gather people to and therein lies the challenge: to effect the national mind set.

We kiwi’s are not known for our self promotion, why would we when tall poppy syndrome is so alive and well in this country, ready to cut back down to size those that are too confident, too successful or aspire to lofty goals. One way I have found to overcome this barrier of talking about talents and strengths is simply to ask:

  • what are your interests?
  • what do you like to do?
  • what are you passionate about?
  • what interests would you want to share with other people?

By creating a talent profile and sharing you passion, talents, interests and values with the world we can match you with opportunities to LOVE what you.

Register to join Worknow

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Social Networking: Integrity

Thursday, February 18th, 2010

I read an interesting post by Lance Wiggs yesterday called the Grandmother effect is starting for facebook. For which, as I understood it, the basic premise was in reference to an earlier prediction of his:-

It’s very hard to predict what and when social networks will succeed and fail, but there is probably a simple test to determine the point of failure—and it’s almost certainly related to the date that your mother joins the network.

This lead to some interesting comments and conversations and attempts to stereotype to which I responded:-

However you label us, those of us that have been on FB more than three years are pretty much “over it”.

My mum joined early 2010, in fact I signed her up & while I won’t be leaving, I now use FB primarily for social marketing purposes (work) rather than social (play).

“…more and more young people will begin to leave because the choice has become between having your information on Facebook or getting hired for a job…”

Integrity. [This is the point I shall return to]

While I understand the sentiment, that its either one or the other, I think it fails to recognise that FB has set the standard for a future in which (I predict) [online] networking will increasingly support Gen Y in their search for meaningful work – be it paid and/or unpaid.

Gazing into my crystal ball I see [online] networking will become more “we” less “me”. The future is one for connecting, sharing & collaborating for greater collective and social purpose.

Now apparently my lack of clarity about networking, from my very “online” perspective required  a lengthy response about: what networking is and what tools are available online and raised several points to which I have agreed to disagree.  That said,  I wanted to return to the issue of integrity.

Integrity, Credibility & Talent Profiles

Integrity is a founding personal and company value. In efforts to keep it simple we state that we value  INTEGRITY: “We keep our promises, treat people fairly and value open and honest communication.”

The only real danger we face in being on Facebook while looking for work is that it allows us to be judged in the act of being less than “professional”  which can impact our personal and professional credibility.

Being human, we have multiple sides to our personality.  Sometimes the personality caught on camera and shared online can be generally unflattering, misconstrued or taken out of context.  Unfortunately, the truth remains that first impressions or the wrong impressions can be difficult to overcome.

Red Wine & SunshineHere at Worknow, we provide tools to allow people to create online networking profiles on the basis of their talents, skills and work experience.  A testament to who you are,  in the work sense.

Without say, that unflattering photo -  me “on it” in the playground across the road to celebrate the arrival of a good friend from London – messing with our professional credibility.

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Work Life Balance

Tuesday, February 2nd, 2010

Living Values

Work Life Balance Gratitude
Today I took the time to focus on balance in my work & life. This investment of time has made me immensely grateful for my beautiful family and friends, the amazing team I am a part of, for my health and happiness and great community I am a part of. This is indeed a beautiful life. There is happiness and fulfillment in living our values

  • BALANCE : work / life – future / present
  • GRATITUDE : We are thankful for our blessings and embrace both rewarding and challenging circumstances with open hearts.
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Gen Y purchasing tools

Sunday, December 20th, 2009

We, Gen Y, have the information, insight and connections to harness ourselves some rather impressive purchasing power.

Already we use tools like Trade me, to help establish market price and demand. Price Spy to inform us on competitive retail pricing and of course, there’s the ever present forms of social media (facebook, twitter, blogs) that we use to seek out recommendation from the people we trust.

Gen Y … are serious, independent information seekers who expect to interact with products and companies online as a matter of course,” … Their decision process begins and ends online, where they seek information, recommendations and validation…Collaboration is another Gen Y trait. As part of their consideration process, they seek recommendations and validation. Favorite tools include social networking, peer marketing, online support networks, text messaging and blogging. Source

There are always new tools or combination’s of existing tools entering the market. Tools like Bid Rivals, cashing in on the established Trade me culture and auction frenzy around low price deals. While here at Worknow  we’ve set out to provide people a more cost effective way to connect with service opportunities.

In a world awash with online and mobile tools, it’s no longer a question about HOW to connect, it’s about knowing with WHOM we connect.

We humans are social creatures, so finding and connecting with other people – in part nature and in part need – is a process that is continually refined and enhanced.

Today’s online world has become a social space for seeking out and facilitating human interaction with the growing power of social search seen with the launch of twitter lists.

Literally, millions of lists created to organise diverse topics – Dunedin (location) Distiller (Group) Volunteering (Industry Sector) – as a collection of who, rather than what.

Worknow, connecting talented people with work opportunity

We’ve combined tools to help people find and connect with work opportunities based on their talent profile.  A community marketplace using the familiar bid, buy and feedback system to help people find and bid for work on paying projects and offer time on volunteer work opportunities. As a community member you can use social networking tools to:-

  • Showcase your  talents, skills and work experience, your values, interests and more…
  • Search and be found, based on the information you choose to share
  • Connect, communicate and collaborate with people of common purpose and vision
  • Build your online CV and living work history, a testimonial to your talents, skill and experience.
  • Register your talent profile, today.

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    Inspiring Talent

    Monday, October 5th, 2009

    Building relationships with talented, passionate people is one of the most inspiring parts of my startup journey

    Meeting talking and learning from others, whether supported and applauded or challenged and questioned is integral to achieving our vision to become a world class business that helps people and affects change.

    Each and every person I find, connect and work with adds value to our idea, creating avenues from which to discover and explore new opportunities and challenge our thinking.

    I am especially thankful for my two co founders, Jamie & Josh, without whom I would not be in a position to be pursuing a vision I am truly passionate about. And stoked on pursuing the path of entrepreneur alongside other talented people from both The Distiller and AIESEC communities.

    The entrepreneurial mindset is surround yourself with great people

    Worknow is a community and marketplace to help people find, connect and work together. Register with our talent community today to connect and collaborate with other inspiring, talented people .

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    Teams & Collaboration

    Wednesday, July 8th, 2009

    The Importance of Values

    A wise person once offered me a very simple piece of relationship advice

    “…make sure you talk about and discover what you each value…”

    Now, I took that advice and to my dismay discovered that this guy that I was into thought “democracy” more important than my most fundamental life values.

    This simple revelation was a turning point in that relationship and eventually, try as I might to think “…perhaps it didn’t matter…” the ever widening gulf between our personal values led to the demise of said relationship.

    Lesson Learnt.

    Finding Common Ground

    As a new venture team, one of the most important activities our team undertook was taking the time to sit down and share with each other our goals, our dreams and our values and discuss what we hoped to achieve with Worknow.

    We came up with a list of guiding values and our statement of intent which is simply:-

    to create a world class business that helps people and effects change.

    We also took the time to discuss our strengths and potential weakness’ which, as you may know, have more in common than many people expect and through this process discovered that we are a very strong team.

    People. Our Greatest Strength

    I can say with confidence that out team is one of our greatest strengths, we are talented, motivated, skilled and experienced but more than that we are aligned. We found our common ground and the shared purpose towards which we, as a team and individuals, aspire.

    But it is not just our team that I mean when I say people are our greatest strength. It is everyone that we come in contact with during this process.

    In order for our business to work we need to discuss and discover what other people value and aspire to achieve. And in learning these things find a common ground upon which to collaborate and achieve shared goals.

    It’s starting to get a bit text book right, but honestly the more people we talk to the more feedback we get, the more questions we are asked and the easier it becomes to clarify and refine exactly how we will achieve our goals.

    Worknow Community People

    We are gathering a community of talented people that seek new more collaborative and flexible ways to work together because we believe networking technology can help foster and harness the collective potential of existing communities and distributed groups.

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    Gen Y & the Importance of Values

    Monday, June 1st, 2009

    Integrity of Communication

    I came to odds once, with a baby boomer manager, who directed me to “spin” some benefits in a communication to  potential clients that I had been working with.

    “It’s marketing 101,” she insisted, when I defended my copy as being honest and direct. There were no benefits for the client that I could fathom and when I raised this point she urged that I had best “learn how to spin” marketing copy.

    “So you want me to learn to lie,” I thought.

    In response I told her that I valued open, honest communication and while I was happy for my draft to be altered, I would not put my name to a communication that I did not support or believe.

    Now, we both cared about the project but that I did not “comply” with her direction was solely a values based decision. I did not want to comprise my being open and honest  to learn how to “spin”  invented benefits for our clients.

    I perhaps naively thought such values would be respected but as time showed,  she saw me as creating barriers to getting work done rather than being a person of integrity.

    Baby Boomer vs Generation Y

    In retrospect it is very clear that our generational differences, Baby Boomer vs Gen Y were at the root of our conflict:

    [Gen Y are] are less afraid to confront and discuss issues with their peers and their superiors.

    And how does this freedom and authenticity translate into the business world? It doesn’t.

    It would crush the carefully constructed hierarchical structure to pieces. It’s a strange and obscure network of relationships that determines the real power in businesses.

    If everything is said candidly and openly, this network loses its function. People lose their power. Read Source

    Gen Y’s need for Authenticity

    Because Gen Y want to feel that we work to contribute to something meaningful in this instance the idea of  inventing the truth,  a.k.a lying, was in stark contrast to my personal need for authenticity yet to my manager it was a learned and acceptable way to convey one’s point.

    • For me, voicing my personal values, was part of being true to myself  but perhaps my manager considered it  insubordinate and a threat to her authority.
    • For my generation (and other people)  working together  involves connecting and collaborating but many of the old school still adhere to the hierarchical methods of directing and controlling which were once the status quo.
    • Consequently, to challenge my managers perspective, and assumed authority to direct my “compliance” was to risk my position within the heirarchy.

    However, what must be understood about Gen Y is that our need for authenticity is a much stronger driving force than the false sense of security promoted by “employment”.

    We are a generation willing to take risks, for ourselves and the things we believe in, which is a symptom of our stronger entrepreneurial tendencies.

    Gen Y Perspective

    While I am not exactly objective about the scenario related here it is simply a means to discuss what I see as the generational mindset difference between “manager employee” relationships of the past and the more entrepreneurial, collaborative teams of our future.

    To qualify my point of view, I recognise that in some industries “employment” will always remain the most effective form of getting work done, retail for instance.

    But I believe it is time to recognise that many forms of work in our knowledge economy  – web development, design and many creative tasks – need no longer operate as a manager employee relationship.

    Indeed, contract outsourcing this type of work will increase productivity and save companies time and money by facilitating a more flexible, motivating work environment for people with specialised talent and skill.

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